CPG Maintenance Services Contracts

CPG is committed to helping our clients maintain optimal infrastructure performance and minimize risks. Structured maintenance services contracts can ensure maintenance plans are formalized and service terms are fully defined.

With a single point of contact and 24/7 NOC support, our engineers, operators, partners, and technicians have the tools, knowledge, and experience to tackle all varieties of infrastructure service. Organizing annual maintenance plans and service support requirements provides peace of mind that preventative and corrective actions continue to support 100% availability objectives.

Features & Capabilities

CPG offers annual and multi-year service agreements to formalize maintenance and service plans that enable our customers to mitigate the risk of downtime, quantify budgets, and provide peace of mind. Coordinating necessary OEM support and/or partners, CPG offers a single point of contact and accountability for integrated maintenance service solutions.

Preventive Maintenance:

We’ll work closely with you to set up service plans and maintenance schedules, combining our experience with your inputs/requirements. Schedule coordination, including adherence to site security and access protocols, is managed with site contacts through the CPG NOC.

24/7 Telephone Support:

The CPG NOC is standing by to address questions, coordinate necessary service support, or respond to emergency situations with our CPG technicians, as well as a variety of service and OEM partners we can leverage as required.

On-Site Support:

Based on plan, CPG provides response SLAs for on-site incident and troubleshooting. Highly trained technicians will deploy to site and work with you and your team to resolve any issues.

Benefits

Having a Maintenance Services Contract in place can reduce the risk of costly, unplanned downtime by as much as 66%. CPG helps ensure proper maintenance planning and execution while providing service capabilities and capacity to help ensure any issues are addressed efficiently and effectively.

Single vendor, integrated solution offers efficiency and accountability
CPG NOC serves as central scheduling and coordination point
Comprehensive preventive maintenance plans provide peace of mind
Structured billing provides cost certainty
Available on a wide variety of equipment
One service plan can cover multiple manufacturers’ and types of equipment

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